AI agents at work to boost 🚀
your Customer Experience

Transform customer support with AI-powered sentiment analysis, instant ticket prioritization, and smart automation for faster resolutions and seamless SLA compliance.

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Used by leading companies around the world
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AI Sentiment Analysis

Automatically analyzes customer emails to determine urgency and prioritize tickets based on tone and sentiment.

Rapid Ticket Acknowledgment

Sends immediate automated responses to high-priority tickets, ensuring customers feel heard instantly.

AI Assisted Response Writing

Helps agents craft professional, empathetic, and accurate responses to customer queries using AI.

SLA Compliance Monitoring

Ensures timely response and resolution of tickets by tracking and enforcing SLA deadlines.

How Vackya
Works?

  • 1
    Email Reception

    Quickly set up your account and import your contact list using simple tools like CSV uploads

  • 2
    Sentiment Analysis

    Utilize our user-friendly drag-and-drop builder to create visually appealing emails

  • 3
    Automatic Ticket Creation

    Automate your email campaigns by setting triggers based on customer actions

  • 4
    Task & Team Assignment

    Evaluate your campaign performance with easy-to-understand analytics

  • 5
    AI Writer Support

    Evaluate your campaign performance with easy-to-understand analytics

  • 6
    Resolution & Closure

    Evaluate your campaign performance with easy-to-understand analytics

How has Vackya helped businesses?

Employee Onboarding Automation

 
Scenario: A new employee joins a company, and the AI-driven system automates document verification, background checks, IT access provisioning, and role-based training.
 
AI Impact: Uses sentiment analysis on interactions to assess employee experience, ensuring a smooth onboarding process.
 
Business Benefit: Faster onboarding, reduced HR workload, and improved employee satisfactio

Employee Offboarding & Exit Interview Analysis

 
Scenario: When an employee resigns, the AI automates revoking system access, retrieving company assets, handling final payroll processing, and conducting exit interviews.
 
AI Impact: Uses sentiment analysis on exit feedback to identify trends in employee attrition.
 
Business Benefit: Enhances workforce planning and helps address retention challenges.

Customer Onboarding & KYC Automation

 
Scenario: A financial institution uses AI to onboard new customers by verifying identities, processing KYC documents, and setting up accounts.
 
AI Impact: Analyzes customer sentiment through interactions to personalize the onboarding experience.
 
Business Benefit: Reduces manual processing time, improves compliance, and enhances customer engagement.

Automated Customer Offboarding & Retention Insights

Scenario: A customer cancels a subscription, and the AI automates the account closure process while analyzing feedback for churn prediction.
 
AI Impact: Sentiment analysis detects dissatisfaction trends and suggests personalized retention offers.
 
Business Benefit: Minimizes customer churn and improves retention strategies.

AI-Driven Offer & Quote Generation for Customers

 
Scenario: A B2B service provider uses AI to generate customized service quotes for potential clients based on historical data and sentiment analysis.
 
AI Impact: Analyzes customer inquiries, preferences, and past interactions to tailor proposals dynamically.
 
Business Benefit: Faster quote generation, higher conversion rates, and personalized service offerings.

How has Vackya helped businesses?

40% faster response time for critical tickets

Boosted agent efficiency by 25% by reducing manual workload

Higher SLA adherence, reducing ticket backlog by 29%

Why choose Vackya?

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Proactive Customer Engagement

Customers feel heard and assured instantly.

 

Seamless Collaboration

Organizes task flow within teams.

 

AI Driven Communication

Ensures high quality, consistent responses. 

 

Enhanced Agent Productivity

AI tools reduce manual effort.

 

What our users says

Implementing Vackya’s AI-driven customer support solutions has transformed our operations. The AI sentiment analysis allows us to prioritize tickets effectively, ensuring urgent issues are addressed promptly. Our response times have improved significantly, and our team is more efficient than ever. Vackya has truly elevated our customer experience.

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